Refund and Cancellation Policy
Clear, fair, and hassle-free policies for MSME Hosting — operated by ASP BUSINESS SOLUTIONS.
7-Day Guarantee
Full refund for first-time purchases if requested within 7 days.
Cancel Anytime
Stop auto-renewals in 1 click from your Partner Dashboard.
5-7 Business Days
Direct refund reversal to your original payment method via Cashfree.
Direct Assistance
Helpline: (+91) 7743 87 3220 with rapid response.
Overview & Scope
This Refund and Cancellation Policy governs the purchase and ongoing use of subscription-based website hosting, digital catalog, domain association, and partner portal services provided by MSME Hosting, a business division owned and operated by ASP BUSINESS SOLUTIONS ("Company", "we", "us", or "our").
Our mission is to empower micro, small, and medium businesses (MSMEs) — such as pathology labs, bakeries, salons, clinics, and studios — with fast, cost-effective, and fully-managed online presence. We value fairness and transparency in every transaction.
Subscription Cancellation Policy
All MSME Hosting plans (Partner Monthly at ₹249/month and Partner Yearly at ₹1,999/year) are billed on a recurring cycle until formally cancelled by the account owner.
- check_circle Self-Service Cancellation: You can cancel your subscription at any time without fees or lock-ins directly by logging into your Partner Portal & Billing dashboard.
- check_circle Support-Assisted Cancellation: You may also request cancellation by emailing support@msmehosting.com or calling (+91) 7743 87 3220 with your registered email and business name.
- check_circle Continued Access until Cycle End: When you cancel a subscription, auto-renewal will be turned off immediately. Your website and portal features will remain active and published until the conclusion of your current paid billing period.
- check_circle Data Retention: Upon the conclusion of your billing cycle, your website pages and product catalog will be safely archived for a grace period of 30 days, allowing you to reactivate your subscription without data loss.
Refund Eligibility & 7-Day Guarantee
We stand firmly behind the quality, reliability, and ease of MSME Hosting. To ensure complete peace of mind, we offer a dedicated money-back guarantee:
If you are a first-time customer and our website builder or hosting services do not meet your expectations, you are eligible for a 100% full refund of your subscription fee. You simply need to notify us within 7 calendar days from the timestamp of your initial purchase.
Conditions for Refund Requests:
- arrow_right_alt First-Time Subscriptions: Applies to the first subscription charge of any new business account.
- arrow_right_alt Recurring Renewal Charges: Subsequent renewals (monthly or annual) are non-refundable once billed. However, if you experienced an unintended renewal and submit a refund claim within 48 hours of the renewal deduction without having actively utilized support/hosting modifications, our management team will review your situation sympathetically.
- arrow_right_alt Platform Outage / Service SLA: If a technical outage on our infrastructure persists for more than 72 continuous hours and our engineering team is unable to restore service, an appropriate pro-rated refund will be credited upon request.
Non-Refundable Services
The following purchases or fees are strictly non-refundable due to external third-party registry costs or services already rendered:
Domain name registration fees (e.g. .in, .com) paid to global or national registries (such as NIXI / ICANN) are irreversible once registered. The domain name remains your property for the full registration term.
Bespoke manual graphic design, photographer shoots, or professional catalog entry services that were custom requested and completed are non-refundable.
Accounts suspended or terminated due to violations of our Terms of Service (such as fraudulent conduct, hosting prohibited or malicious materials, or spam) are ineligible for any refund.
Refund Method & Timeline
All payments on MSME Hosting are securely processed via certified payment partners (including Cashfree Payments and RBI-compliant banking networks).
Original Payment Method
Refunds are always returned directly to the originating payment instrument (UPI ID, Debit/Credit Card, Net Banking account, or Wallet). No cash refunds or arbitrary third-party transfers are permitted.
Standard Settlement SLA (5-7 Business Days)
Once approved by our team, the refund instruction is triggered within 24 to 48 hours. The credited funds usually reflect in your bank statement within 5 to 7 business days, subject to your card issuer or bank's clearing cycle.
Transaction Reference Number (ARN / RRN)
Upon initiation, an email confirmation containing the Refund ID and Bank Reference (RRN / UTR) will be sent to your registered email address for easy tracking.
How to Request a Refund
To initiate a refund, please send an email to our support team with the following details:
- Registered Email Address & Phone Number
- Business Name as created in MSME Hosting
- Cashfree Order ID / Payment Reference Number
- Brief reason for cancellation/refund request (to help us improve)
Our billing support desk operates Monday through Saturday, 9:00 AM to 7:00 PM IST. We acknowledge all refund requests within 24 business hours.
Contact & Dispute Resolution
Before initiating a bank chargeback or dispute, we kindly encourage you to contact our customer support directly. We resolve genuine refund requests quickly and without bureaucratic delays.